At your first appointment, you’ll be evaluated by a licensed physical therapist who will review your medical history, assess your injury, and begin treatment. Your evaluation may include strength testing, posture and mobility assessments, and identifying any soft tissue or functional limitations.
We’ll create a personalized treatment plan—often in collaboration with your physician—to help you reach your goals and return to work, life, and play. Treatment typically begins on day one, so your first visit may run a bit longer than usual (plan for about 90 minutes).
What to bring:
A prescription (if required by your insurance)
Loose-fitting clothes
Sneakers
Completed registration forms (emailed to you in advance)
Some patients feel immediate relief after the first session, while others may feel some temporary discomfort—both are completely normal. After your evaluation, your therapist will recommend how often you should attend and how long your treatment should last. We’ll also coordinate with your physician and handle insurance verification and authorization for you.
Other FAQs
Is my physical therapist licensed?
Yes, all AON physical therapists are licensed and many possess advanced degrees and certifications. Our reputation throughout Putnam and Westchester County is very important to us. We maintain high standards for our physical therapists.
Which insurance do you accept for physical therapy?
We accept most insurance plans. Please call us in advance or see the list of accepted insurance policies here.
Who submits the insurance claim?
AON submits all insurance claims on your behalf. All we need is your insurance card.
How much will my treatment cost?
Fees will vary based on your diagnosis and treatment plan. You'll be charged for the initial evaluation and each follow-up session. For your convenience, we bill your commercial insurance directly. You’ll simply be responsible for your co-pay at the time of each visit.
What attire is recommended for physical therapy?
Wear comfortable, loose-fitting clothing that allows you to move freely. Shorts are recommended if you're being treated for a lower body injury, and sleeveless tops are ideal for shoulder or arm issues. Please wear sneakers or athletic shoes—avoid sandals or dress shoes.
What if I need to cancel a PT session?
We ask that you call in advance, preferably with 24 hours notice. We will do everything possible to reschedule your appointment as soon as possible so as not to disrupt the healing process.
How will I feel after my first therapy session?
Everyone responds differently. Some patients feel immediate relief, while others may experience mild soreness or discomfort—that’s completely normal as your body begins to adjust and heal.
Do I need a prescription to come for my first visit?
No. Thanks to Direct Access, you can be evaluated and treated by a physical therapist without a prescription. In New York, this applies for up to 10 visits or 30 days—whichever comes first. After that, a prescription may be required. Some insurance plans do still require a physician’s referral for PT coverage. Don’t worry, we’ll help you confirm your coverage and referral requirements before your first visit.
